Privacy Policy

Introduction

VinPassed ("we," "us," or "our"), a brand of Neutimes Holdings LLC, operates the website vinpassed.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our vehicle history report services.

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Vehicle Identification Numbers (VINs): The VINs you submit to generate vehicle history reports.
• Contact Information: Your email address when you create an account or make a purchase.
• Payment Information: Payment details are collected and processed securely by our third-party payment processor. We do not store your full credit card number on our servers.

Information Collected Automatically

When you access our Service, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns.
• Log Data: IP address, access times, and referring website addresses.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics data.

How We Use Your Information

We use the information we collect to:

• Process your vehicle history report requests and deliver reports
• Process payments and send transaction confirmations
• Communicate with you about your orders, account, or inquiries
• Improve our Service, website functionality, and user experience
• Analyze usage patterns and trends
• Prevent fraud and maintain security
• Comply with legal obligations

Third-Party Services

We use third-party services that may collect information about you:

• Payment Processing: We use third-party payment processors to handle transactions securely. Your payment information is subject to their privacy policies.
• Analytics: We use PostHog and similar analytics tools to understand how visitors interact with our website. These tools may collect anonymized usage data.
• Vehicle Data Providers: We obtain vehicle history data from third-party automotive data providers to generate reports.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. VIN search history and generated reports may be retained to provide you with access to previously purchased reports.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our Service does not currently respond to Do Not Track signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. We do not sell personal information.